Enterprise Attendant Console

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The Enterprise Attendant Console is a software application that resides on the attendant’s PC and interfaces with the Iwatsu telephone system using Computer Supported Telephony Application (CSTA) output.

The Enterprise Attendant Console can operate in stand-alone mode with a direct connection telephone system. Alternatively, the Enterprise Application Server is used when more than one Enterprise Attendant Console is required. The Enterprise Attendant Console also serves as a virtual phone book. The power of the virtual phonebook lies in its dynamic population ability—meaning the phonebook on the Attendant Console populates with users’ extension automatically. Iwatsu Enterprise Attendant Console users simply enter the user’s name and department and the extension is found. Double-clicking the extension initiates the call.

The following is a limited list of features supported by the Enterprise Attendant Console:

	Transfer
	Blind Transfer
	Transfer to Voicemail
	Park and Page
	Direct Station Selection with Status Indication
	Company Directory

 

 

Telecommunication Engineering:
Consulting, Design and Application Billing Management

Business Phone Systems:
Small, Medium and Large 2 Ports to 1024 Ports

Paging Systems:
Office / Industrial Warehouse Night Ring, Background music

Music On Hold Systems:
Equipment Rental/Purchase
Professional Advertising Recordings

Wireless Networks:
Multi-Line Phone Sets, WiFi

Call Center Design Applications:
ACD-Automatic Call Distribution
Task Report Management

Data Software
Microsoft Products, CRM, Remote Management to Desktop, Data Backup

Hardware Applications:
File Servers, Workstations, Managed Firewall Services, Virus Protection

Carrier Services:
Phone Lines, Long Distance Billing Audit, Co-Location T3, T1, DS3, DS1, Telco features
 
Office Relocation Services:
Schedule All Related Services
Servers, Workstations
Phone Systems, Structured Cabling Voice/Data, Building Risers to Small Office

Fiber Optic Networks:
Inside/Outside Plant

Maintenance Services:
Service Level Agreement (SLA),
Voice and Data Networks