Making the Case for VOIP

Businesses can benefit from VoIP technology in several respects. One obvious advantage VoIP brings is avoidance of long-distance toll fees by routing calls through Internet connections. VoIP phones can call to (or be called from) any number in the world just like traditional or cell phones. While VoIP will not completely eliminate public telephone charges, geographically dispersed organizations especially can save much money here.

Linking VoIP call management systems with corporate e-mail, instant messaging and database systems also expands business communication capabilities. Using the presence awareness of an application such as Microsoft exchange, VoIP calls to employees can automatically be generated from instant messages as needed according to their preferences. Similarly, incoming VoIP voice mails can automatically be converted into e-mail messages for faster access and response. The benefits of voice and data integration reach even further, increasing the flexibility of IT help desks, human resources and other intranet systems that manage employee information, as well as customer call centers.

To the extent their voice and data networks converge, enterprises implementing VoIP can reduce their IT support burden through consolidation. Compared to how virtual private networks have reduced mobile workers' need for remote access servers and modem pools in some corporate environments, VoIP systems can shrink the infrastructure and support costs associated with traditional telephony systems even more dramatically.

History Of VOIP

The VOIP Network

VOIP with Iwatsu

Telecommunication Engineering:
Consulting, Design and Application Billing Management

Business Phone Systems:
Small, Medium and Large 2 Ports to 1024 Ports

Paging Systems:
Office / Industrial Warehouse Night Ring, Background music

Music On Hold Systems:
Equipment Rental/Purchase
Professional Advertising Recordings

Wireless Networks:
Multi-Line Phone Sets, WiFi

Call Center Design Applications:
ACD-Automatic Call Distribution
Task Report Management

Data Software
Microsoft Products, CRM, Remote Management to Desktop, Data Backup

Hardware Applications:
File Servers, Workstations, Managed Firewall Services, Virus Protection

Carrier Services:
Phone Lines, Long Distance Billing Audit, Co-Location T3, T1, DS3, DS1, Telco features
 
Office Relocation Services:
Schedule All Related Services
Servers, Workstations
Phone Systems, Structured Cabling Voice/Data, Building Risers to Small Office

Fiber Optic Networks:
Inside/Outside Plant

Maintenance Services:
Service Level Agreement (SLA),
Voice and Data Networks